Category Archives: Ecommerce Operations

online reputation management

Online Reputation Management: How to Deal with Negative Customer Reviews

Written by Dakota Murphey • 9th May 2019

For ecommerce businesses, your online reputation is vital – and one of the most important aspects distinguishing you from competitors. We all know how beneficial positive reviews can be. But too many negative ones can lead to drops in website traffic and would-be customers not feeling comfortable to buy from your brand. In fact: Bad […]

How to Drive More Repeat Purchases with Omnichannel Customer Service

Written by Josh Brown • 1st April 2019

Even the slightest misstep by your team can completely derail the customer experience – costing you sales, referrals and brand reputation. According to Gladly’s Customer Service Experience Survey of 2018, 26% of consumers would switch brands after only one negative customer service experience; this figure jumping to 92% after three negative experiences. Worse yet, 67% […]

Omnichannel Checklist Blog Header

Omnichannel Software Checklist: 7 Features Every Omnichannel Platform Needs

Written by Mike Glover • 11th February 2019

Omnichannel can truly make your retail business stand out from the crowd. The seamless, integrated experience it brings is something highly craved by today’s modern consumer. And it makes a world of difference when up against Amazon, Walmart and all your other competitors. But omnichannel also brings a lot of moving parts with it. Multiple […]

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5 Steps to Dealing with a Data Hack in Your Ecommerce Business

Written by Dakota Murphey • 13th September 2018

Any kind of cyber security breach can be a serious problem for an ecommerce business. From startups to large corporations, any organisation can be the target of an attack. And if it’s successful you stand to lose sensitive data, money and your reputation. And it can be super costly. According to data compiled by Zurich, […]

inventory tracker

11 Telltale Signs You’ve Outgrown Your Inventory Tracker

Written by Mike Glover • 7th June 2018

Using a basic inventory tracker tool can be great when starting out. But there’s a definite tipping point every business reaches where they just need something more powerful. And trying to stick it out with tired spreadsheets can seriously hold back growth. Especially when you consider Entrepreneur Magazine’s claim that companies lose 20-30% in revenue […]

ecommerce delivery technology

6 Technologies About to Seriously Shake Up Ecommerce Delivery

Written by Dakota Murphey • 14th May 2018

New technology is vigorously pushing the boundaries of what’s achievable with ecommerce deliveries. The best retailers know how vital it is to get orders into customers’ hands as quickly as possible. And that even the smallest hiccup can be detrimental. In fact: Loqate’s Fixing Failed Deliveries report found that 49% of consumers would shop online […]

Warehouse Management System

Warehouse Management: A Complete Guide for Retailers

Written by Mike Glover • 15th March 2018

A solid warehouse operation is at the foundation of every successful retail brand. It’s an area that could either destroy your business. Or propel it into something customers trust time and time again. In fact: BigCommerce’s Omnichannel Retail Report found that 80% of respondents ranked shipping cost and speed to be “extremely influential” in where […]

Warehouse Order Picking Systems: Everything You Need to Know

Written by Mike Glover • 15th February 2018

Choosing an order picking system can make or break your warehouse process. Get it right and you’ll make faster deliveries with fewer errors and happier customers. But the wrong one can see your entire operation fall into chaos. And consider this: Research for our Picking & Packing ebook revealed that 70% of labour time when […]

never oversell in your ecommerce business

How to Guarantee You Never Oversell in Your Ecommerce Business

Written by Mike Glover • 1st February 2018

Overselling can leave both retailers and customers pulling their hair out. You think you’ve made a sale. And the buyer’s looking forward to receiving their order. Then comes that dreaded “out of stock” email. Something went wrong and you sold more items than were actually in stock. And with 70% of shoppers preferring to defect […]

How to Perfect Your Order Management Process & Skyrocket Customer Retention

Written by Mike Glover • 18th January 2018

The way your ecommerce business handles orders is crucial to success. It’s so frustrating when a payment error or delivery issue leaves a sour taste in a customer’s mouth. A taste you know they’ll not want to come back to. In fact: It’s reported that 65% of customers have cut ties with a brand over […]