Category Archives: Ecommerce Operations

For ecommerce businesses, your online reputation is vital – and one of the most important aspects distinguishing you from competitors. We all know how beneficial positive reviews can be. But too many negative ones can lead to drops in website traffic and would-be customers not feeling comfortable to buy from your brand. In fact: Bad […]

Even the slightest misstep by your team can completely derail the customer experience – costing you sales, referrals and brand reputation. According to Gladly’s Customer Service Experience Survey of 2018, 26% of consumers would switch brands after only one negative customer service experience; this figure jumping to 92% after three negative experiences. Worse yet, 67% […]

Omnichannel can truly make your retail business stand out from the crowd. The seamless, integrated experience it brings is something highly craved by today’s modern consumer. And it makes a world of difference when up against Amazon, Walmart and all your other competitors. But omnichannel also brings a lot of moving parts with it. Multiple […]

Any kind of cyber security breach can be a serious problem for an ecommerce business. From startups to large corporations, any organisation can be the target of an attack. And if it’s successful you stand to lose sensitive data, money and your reputation. And it can be super costly. According to data compiled by Zurich, […]

Using a basic inventory tracker tool can be great when starting out. But there’s a definite tipping point every business reaches where they just need something more powerful. And trying to stick it out with tired spreadsheets can seriously hold back growth. Especially when you consider Entrepreneur Magazine’s claim that companies lose 20-30% in revenue […]

New technology is vigorously pushing the boundaries of what’s achievable with ecommerce deliveries. The best retailers know how vital it is to get orders into customers’ hands as quickly as possible. And that even the smallest hiccup can be detrimental. In fact: Loqate’s Fixing Failed Deliveries report found that 49% of consumers would shop online […]

A solid warehouse operation is at the foundation of every successful retail brand. It’s an area that could either destroy your business. Or propel it into something customers trust time and time again. In fact: BigCommerce’s Omnichannel Retail Report found that 80% of respondents ranked shipping cost and speed to be “extremely influential” in where […]

Choosing an order picking system can make or break your warehouse process. Get it right and you’ll make faster deliveries with fewer errors and happier customers. But the wrong one can see your entire operation fall into chaos. And consider this: Research for our Picking & Packing ebook revealed that 70% of labour time when […]

Overselling can leave both retailers and customers pulling their hair out. You think you’ve made a sale. And the buyer’s looking forward to receiving their order. Then comes that dreaded “out of stock” email. Something went wrong and you sold more items than were actually in stock. And with 70% of shoppers preferring to defect […]

The way your ecommerce business handles orders is crucial to success. It’s so frustrating when a payment error or delivery issue leaves a sour taste in a customer’s mouth. A taste you know they’ll not want to come back to. In fact: It’s reported that 65% of customers have cut ties with a brand over […]