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Written by Mike Glover • 9th October 2019
Getting WiFi in your warehouse sounds pretty simple, right? Source a provider, install a router, and off you go – just like at home… But the reality is it’s nowhere near that easy. How do you fill such a large space with signal? Avoid black spots? Get enough bandwidth for your team to actually use […]
Written by Mike Glover • 2nd October 2019
Taking a physical count of inventory is a task met with dread by most retailers. Closing stores. Pausing warehouses. Paper inventory lists. Endless counting, re-counting and correcting. It can be a total nightmare. But it’s a necessary nightmare. And one that can be made a lot easier when accompanied with proper: Planning. Structure. Efficiency. So […]
Written by Mike Glover • 30th August 2019
Fail to forecast accurately, and you’re failing your customers. Underestimate demand and you’ll be inundated with stockouts and overselling. Overestimate and you’ve just wasted cash on unnecessary inventory. But how do you carry out demand forecasting without simply… guessing? Answer: Sales data combined with models and systems. And that’s exactly what this post is about. […]
Written by Umair Qureshi • 30th July 2019
A page load delay of just three seconds can cost you a valuable potential customer. According to Nielsen, people only spend 10 seconds on a store to see if anything of value is available. They leave it as soon as they lose interest. Crucial time that’s used up simply causing frustration to browsers if your […]
Written by Mike Glover • 26th June 2019
QuickBooks is a phenomenal piece of software for businesses to keep track of their accounts. Something well backed up by their 2.55 million worldwide subscriber rate and domination of over 80% of US market share. But is QuickBooks good for inventory management? The short answer is no, especially when it comes to ecommerce retailers selling […]
Written by Mike Glover • 18th June 2019
Your order management process could be costing you repeat sales. Think about it… a payment error, missed order or delivery issue will leave a sour taste in a customer’s mouth. A taste you know they’ll not want to come back to. In fact: It’s reported that 65% of customers have cut ties with a brand […]
Written by Dakota Murphey • 9th May 2019
For ecommerce businesses, your online reputation is vital – and one of the most important aspects distinguishing you from competitors. We all know how beneficial positive reviews can be. But too many negative ones can lead to drops in website traffic and would-be customers not feeling comfortable to buy from your brand. In fact: Bad […]
Written by Josh Brown • 1st April 2019
Even the slightest misstep by your team can completely derail the customer experience – costing you sales, referrals and brand reputation. According to Gladly’s Customer Service Experience Survey of 2018, 26% of consumers would switch brands after only one negative customer service experience; this figure jumping to 92% after three negative experiences. Worse yet, 67% […]
Written by Mike Glover • 11th February 2019
Omnichannel can truly make your retail business stand out from the crowd. The seamless, integrated experience it brings is something highly craved by today’s modern consumer. And it makes a world of difference when up against Amazon, Walmart and all your other competitors. But omnichannel also brings a lot of moving parts with it. Multiple […]
Written by Dakota Murphey • 13th September 2018
Any kind of cyber security breach can be a serious problem for an ecommerce business. From startups to large corporations, any organisation can be the target of an attack. And if it’s successful you stand to lose sensitive data, money and your reputation. And it can be super costly. According to data compiled by Zurich, […]
