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Written by Umair Qureshi • 30th July 2019
A page load delay of just three seconds can cost you a valuable potential customer. According to Nielsen, people only spend 10 seconds on a store to see if anything of value is available. They leave it as soon as they lose interest. Crucial time that’s used up simply causing frustration to browsers if your […]
Written by Mike Glover • 26th June 2019
QuickBooks is a phenomenal piece of software for businesses to keep track of their accounts. Something well backed up by their 2.55 million worldwide subscriber rate and domination of over 80% of US market share. But is QuickBooks good for inventory management? The short answer is no, especially when it comes to ecommerce retailers selling […]
Written by Dakota Murphey • 9th May 2019
For ecommerce businesses, your online reputation is vital – and one of the most important aspects distinguishing you from competitors. We all know how beneficial positive reviews can be. But too many negative ones can lead to drops in website traffic and would-be customers not feeling comfortable to buy from your brand. In fact: Bad […]
Written by Josh Brown • 1st April 2019
Even the slightest misstep by your team can completely derail the customer experience – costing you sales, referrals and brand reputation. According to Gladly’s Customer Service Experience Survey of 2018, 26% of consumers would switch brands after only one negative customer service experience; this figure jumping to 92% after three negative experiences. Worse yet, 67% […]
Written by Mike Glover • 11th February 2019
Omnichannel can truly make your retail business stand out from the crowd. The seamless, integrated experience it brings is something highly craved by today’s modern consumer. And it makes a world of difference when up against Amazon, Walmart and all your other competitors. But omnichannel also brings a lot of moving parts with it. Multiple […]
Written by Dakota Murphey • 13th September 2018
Any kind of cyber security breach can be a serious problem for an ecommerce business. From startups to large corporations, any organisation can be the target of an attack. And if it’s successful you stand to lose sensitive data, money and your reputation. And it can be super costly. According to data compiled by Zurich, […]
Written by Mike Glover • 7th June 2018
Using a basic inventory tracker tool can be great when starting out. But there’s a definite tipping point every business reaches where they just need something more powerful. And trying to stick it out with tired spreadsheets can seriously hold back growth. Especially when you consider Entrepreneur Magazine’s claim that companies lose 20-30% in revenue […]
Written by Dakota Murphey • 14th May 2018
New technology is vigorously pushing the boundaries of what’s achievable with ecommerce deliveries. The best retailers know how vital it is to get orders into customers’ hands as quickly as possible. And that even the smallest hiccup can be detrimental. In fact: Loqate’s Fixing Failed Deliveries report found that 49% of consumers would shop online […]
Written by Mike Glover • 15th March 2018
A solid warehouse operation is at the foundation of every successful retail brand. It’s an area that could either destroy your business. Or propel it into something customers trust time and time again. In fact: BigCommerce’s Omnichannel Retail Report found that 80% of respondents ranked shipping cost and speed to be “extremely influential” in where […]
Written by Mike Glover • 15th February 2018
Choosing an order picking system can make or break your warehouse process. Get it right and you’ll make faster deliveries with fewer errors and happier customers. But the wrong one can see your entire operation fall into chaos. And consider this: Research for our Picking & Packing ebook revealed that 70% of labour time when […]
