Category Archives: Omnichannel Retail

2019 State of Omnichannel Retail Report: Where Top Brands Are Succeeding & Failing at Omnichannel

Written by Anwen Williams • 11th August 2019

Download the State of Omnichannel Report Download Your Report There’s no doubt commerce is changing – rapidly. We’re seeing traditional retail stores embrace ecommerce, and online-only brands move into the ‘real world’ via physical stores and pop-up locations. All in the name of winning the customer experience battle. And at the heart of providing the […]

How to Drive More Repeat Purchases with Omnichannel Customer Service

Written by Josh Brown • 1st April 2019

Even the slightest misstep by your team can completely derail the customer experience – costing you sales, referrals and brand reputation. According to Gladly’s Customer Service Experience Survey of 2018, 26% of consumers would switch brands after only one negative customer service experience; this figure jumping to 92% after three negative experiences. Worse yet, 67% […]

Omnichannel Examples

3 Examples of Retail Brands with Amazing Omnichannel Experiences

Written by Mike Glover • 20th February 2019

Some retail brands are already well ahead with their omnichannel strategy. And it’s paying off big time for many of them. With the strongest omnichannel retailers retaining an average of 89% of customers, compared with 33% for those with weak omnichannel strategies. But what does omnichannel actually look like in practice? Spoiler: there’s no ‘one […]

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Omnichannel Software Checklist: 7 Features Every Omnichannel Platform Needs

Written by Mike Glover • 11th February 2019

Omnichannel can truly make your retail business stand out from the crowd. The seamless, integrated experience it brings is something highly craved by today’s modern consumer. And it makes a world of difference when up against Amazon, Walmart and all your other competitors. But omnichannel also brings a lot of moving parts with it. Multiple […]

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[Infographic] The Omnichannel Opportunity: 15 Statistics Proving You Don’t Want to Miss Out

Written by Anwen Williams • 17th January 2019

The modern consumer demands convenience and a more unified experience – meaning a standard multichannel strategy simply isn’t enough anymore. People want to: Browse your catalogue in multiple places. Buy from any channel they like. Deliver or collect from wherever’s most convenient. Return anything they don’t want with minimal hassle. In short: they want omnichannel […]

Omnichannel Strategy

How to Roll Out a Winning Omnichannel Strategy in Your Retail Business

Written by Mike Glover • 10th January 2019

Omnichannel is the biggest weapon high growth retail brands have against Amazon, Walmart and other major players. No longer is it just a buzzword. Real companies are making real progress by implementing an omnichannel strategy – an experience consumers have been crying out for. In fact, a Harvard Business Review survey of 46,000 shoppers found […]

Omnichannel vs Multichannel

Omnichannel vs Multichannel: The Key Difference Every Retailer is Missing

Written by Matt Warren • 24th May 2018

Omnichannel is no doubt the future of commerce. And every retailer needs to be ready for it. In fact, consumers are already demanding a more integrated buying experience. With iVend’s Great Omnichannel Expectations Report finding that 57.5% of North American shoppers have used ‘click and collect’ services at least once. But there’s a world of […]