Aside from managing all of your orders in one system, an order management solution should be packed with useful and innovative features so that you’re getting your money’s worth – why have three different systems when you can have one that does it all?
A good order management system should have inventory management functionality that’s able to sync across multiple sales channel. So if you’re selling on eBay, Amazon and Shopify, for example, you shouldn’t have to log into all three to manage your inventory.
Batch printing courier labels can save you hours per day. Having this functionality within your order management software could save you money as well as time – paying for an entire solution just to print your shipping labels could prove costly.
So why have two separate programs – that’s one to manage orders and one for printing shipping labels – when you could choose one that does both? This is a feature every order management program should have.
Your chosen solution should be able to create and manage purchase orders, which should automatically email them to your suppliers to save you time and effort. It should also sync with any accounting software (if you use one) to show what you have on order with your suppliers.
Gross profit is a really important indicator of how well your business is doing, so a feature that reports on sales facts and figures across all your channels (if you’re using more than one) is an essential feature that all order management software should have.
Having barcode scanners makes scanning invoices and searching for products much simpler and less time-consuming, and makes shipping process much quicker.
Your chosen system should be able to convert different currencies in real-time exchange rates to your base currency, so that you don’t have to do it manually, and so it’s accurate and up to date.
A great order processing system will support both full and partial returns. So even if the customer only one item from an order composed of 10, it’ll still record it and update it across sales channels.