Tag Archives: Customer service

Video: How good customer service affects your bottom line

Written by Matt Warren • 15th April 2015

Last week we published our findings from a recent experiment we conducted over Twitter. Our aim was to test the top 10 retailers in UK to see how long they took to respond to customer questions on social media. With new channels available to take advantage of, such as Twitter, which is essentially open 24 […]

How to Improve Your Customer Service

Written by Jodie Pride • 18th September 2014

Our Twitter experiment Last week we published our findings from a recent experiment we conducted over Twitter. Our aim was to test the top 10 retailers in UK to see how long they took to respond to customer questions on social media. With new channels available to take advantage of, such as Twitter, which is […]