Tag Archives: Live Chat Support

Should Your eCommerce Store Offer Live Chat Support?

Written by David Masters • 8th July 2013

Live chat drives sales. Conversion rates differ between industries, but the overall rule is simple: if your website visitors can get their questions answered, they’re more likely to buy. What difference does live chat really make? And what mistakes should you avoid when setting up live chat on your site? Doesn’t live chat require hiring […]