order management

What is Order Management?

Order management is all about keeping track of and organising sales orders coming into a business, usually from a variety of different online and offline channels. In ecommerce, it will usually include the processes needed to deliver an order to the end customer and handle any resulting returns.

A typical order management process would involve:

• Capturing order data
• Processing payment
• Receiving order details in warehouse
• Entering order into a picking queue
• Actually picking items from shelves
• Packing items together
• Shipping out to the customer
• Handling any returns

It’s possible to handle all this manually through a series of spreadsheets. But most retailers would utilise some form of order management system (OMS).