Order management is all about keeping track of and organising sales orders coming into a business, usually from a variety of different online and offline channels. In ecommerce, it will usually include the processes needed to deliver an order to the end customer and handle any resulting returns.
A typical order management process would involve:
It’s possible to handle all this manually through a series of spreadsheets. But most retailers would utilise some form of order management system (OMS).
Manage orders, sync inventory, ship to customers, and handle returns - all in one platform.
At Veeqo, our mission is to help retail brands provide the best experience to their customers everywhere.
