Category Archives: Ecommerce Operations

Demand Forecasting

Demand Forecasting: Systems, Methods & Tools to Calculate Your Exact Inventory Needs

Written by Mike Glover • 30th August 2019

Fail to forecast accurately, and you’re failing your customers. Underestimate demand and you’ll be inundated with stockouts and overselling. Overestimate and you’ve just wasted cash on unnecessary inventory. But how do you carry out demand forecasting without simply… guessing? Answer: Sales data combined with models and systems. And that’s exactly what this post is about. […]

How to choose Magento hosting

How to Choose the Best Magento Hosting Solution For Your Ecommerce Store

Written by Umair Qureshi • 30th July 2019

A page load delay of just three seconds can cost you a valuable potential customer. According to Nielsen, people only spend 10 seconds on a store to see if anything of value is available. They leave it as soon as they lose interest. Crucial time that’s used up simply causing frustration to browsers if your […]

Is quickbooks good for inventory management?

Is QuickBooks Good for Inventory Management?

Written by Mike Glover • 26th June 2019

QuickBooks is a phenomenal piece of software for businesses to keep track of their accounts. Something well backed up by their 2.55 million worldwide subscriber rate and domination of over 80% of US market share. But is QuickBooks good for inventory management? The short answer is no, especially when it comes to ecommerce retailers selling […]

online reputation management

Online Reputation Management: How to Deal with Negative Customer Reviews

Written by Dakota Murphey • 9th May 2019

For ecommerce businesses, your online reputation is vital – and one of the most important aspects distinguishing you from competitors. We all know how beneficial positive reviews can be. But too many negative ones can lead to drops in website traffic and would-be customers not feeling comfortable to buy from your brand. In fact: Bad […]

How to Drive More Repeat Purchases with Omnichannel Customer Service

Written by Josh Brown • 1st April 2019

Even the slightest misstep by your team can completely derail the customer experience – costing you sales, referrals and brand reputation. According to Gladly’s Customer Service Experience Survey of 2018, 26% of consumers would switch brands after only one negative customer service experience; this figure jumping to 92% after three negative experiences. Worse yet, 67% […]

Omnichannel Checklist Blog Header

Omnichannel Software Checklist: 7 Features Every Omnichannel Platform Needs

Written by Mike Glover • 11th February 2019

Omnichannel can truly make your retail business stand out from the crowd. The seamless, integrated experience it brings is something highly craved by today’s modern consumer. And it makes a world of difference when up against Amazon, Walmart and all your other competitors. But omnichannel also brings a lot of moving parts with it. Multiple […]

data-hack-blog-header

5 Steps to Dealing with a Data Hack in Your Ecommerce Business

Written by Dakota Murphey • 13th September 2018

Any kind of cyber security breach can be a serious problem for an ecommerce business. From startups to large corporations, any organisation can be the target of an attack. And if it’s successful you stand to lose sensitive data, money and your reputation. And it can be super costly. According to data compiled by Zurich, […]

inventory tracker

11 Telltale Signs You’ve Outgrown Your Inventory Tracker

Written by Mike Glover • 7th June 2018

Using a basic inventory tracker tool can be great when starting out. But there’s a definite tipping point every business reaches where they just need something more powerful. And trying to stick it out with tired spreadsheets can seriously hold back growth. Especially when you consider Entrepreneur Magazine’s claim that companies lose 20-30% in revenue […]

ecommerce delivery technology

6 Technologies About to Seriously Shake Up Ecommerce Delivery

Written by Dakota Murphey • 14th May 2018

New technology is vigorously pushing the boundaries of what’s achievable with ecommerce deliveries. The best retailers know how vital it is to get orders into customers’ hands as quickly as possible. And that even the smallest hiccup can be detrimental. In fact: Loqate’s Fixing Failed Deliveries report found that 49% of consumers would shop online […]

Warehouse Management: A Complete Guide for Retailers

Written by Mike Glover • 15th March 2018

A solid warehouse operation is at the foundation of every successful retail brand. It’s an area that could either destroy your business. Or propel it into something customers trust time and time again. In fact: BigCommerce’s Omnichannel Retail Report found that 80% of respondents ranked shipping cost and speed to be “extremely influential” in where […]