Veeqo Terms and Conditions
Last Updated: November 11, 2025
Veeqo is a multi-channel software application (“Service”) provided by Veeqo Limited and its affiliates (“Veeqo”, “us”, “our” or “we”) to you or the business you represent (“you” and “your”). "Amazon" means Amazon.com, Inc. and its affiliates and subsidiaries, including Veeqo. These Veeqo Terms and Conditions (“Terms”) govern your account with Veeqo, as well as your access to and use of the Service. Before using the Service, you must read and accept these Terms and any carrier terms presented to you for the specific carrier service provided.
Your attention is drawn in particular to Sections 21 (Disclaimer of Warranties) and 24 (Limitation of Liability).
1. Eligibility
You must be at least 18 years of age to create an account and use the Service.
2. Registration and Account Integrity
You must create an account with Veeqo either on our website (which is identified by the URL veeqo.com/gb, and any successor or replacement of such website) or our mobile application made available to you on the Google Play App Store or Apple App Store (collectively, the “Veeqo Site”). The information you provide must be accurate, not misleading, and relate to you. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. By creating an account, you agree to accept responsibility for all activities that occur under your account or password.
3. Copyright
Any copyrightable materials protected under applicable law included in or made available through the Veeqo Site by us to provide the Service, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the property of Veeqo (or that respective materials supplier) and protected by United States, England and Wales, and international copyright laws.
4. Trademarks
Graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Veeqo Site by us to provide the Service are trademarks or trade dress of Veeqo. Veeqo’s trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Veeqo. All other trademarks not owned by Veeqo that appear in the Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Veeqo.
5. Licence
(a) Our Licence Grant to You. We own all right, title, and interest in and to the Service, Veeqo Site, and all related software, technology, and intellectual property rights. Subject to these Terms and during your use of the Service, we grant you a limited, royalty-free, revocable, non-exclusive, non-sublicensable, non-assignable, non-transferrable licence to access and use the Service as permitted in these Terms. All rights not expressly granted to you in this Section 5 are reserved and retained by Veeqo or its licensors, suppliers, publishers, rightsholders, or other content providers.
(b) Our Licence Restrictions. You will not use the Service or Veeqo Site in any manner or for any purpose other than as expressly permitted by these Terms. You will not attempt to (i) modify, distribute, alter, tamper with, repair, or create derivative works of any materials included in the Service or the Veeqo Site (except to the extent such materials are provided to you under a separate licence that expressly permits the creation of derivative works); or (ii) reverse engineer, decompile or disassemble, tamper with, or bypass any security measures associated with your use of the Service, whether in whole or in part.
(c) Your Licence Grant to Us.You grant us a worldwide, royalty-free, sublicensable, assignable, transferable, non-exclusive, perpetual licence to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display any and all materials provided by you to us, for the purpose of providing the Service to you, and to sublicense the foregoing rights to our affiliates.
6. Representations.
You represent and warrant that: (a) you have all requisite right and authority to be bound by these Terms, perform your obligations, and grant the rights and licences made in Section 5(c); (b) you will not incorporate any portion of our technology, software, the Service or the Veeqo Site (including any updates or upgrades) into other programs or compile any portion of it in combination with other programs or otherwise copy it (except to exercise rights granted to you in Section 5); (c) you will comply with these Terms; (d) you will not provide any materials or use the Service in a way that infringes or violates the intellectual property rights, proprietary rights, or other rights of Veeqo or any third party; (e) you are not the subject of U.S. sanctions or any other economic, financial, trade or other sanction, embargo, import or export ban, prohibition on transfer of sanctions consistent with U.S. law, funds or assets or on performing services or equivalent measure imposed by any competent authority or by the laws of any state or any union of states; and (f) you will comply with all applicable laws.
7. Service Fee Payments.
You are responsible for all your expenses in connection with these Terms.
(a) Payment Methods. Depending on your Veeqo account configuration and the Services you use, payment for fees may be processed through one or more of the following methods:
(i) Amazon Seller Central Users. If you use the Service in connection with an Amazon Seller Central account, you must maintain an account with Amazon Payments UK Limited (“APUK”) and must have agreed to the Amazon Payments UK – Selling On Amazon Payments User Agreement (the “APUK Agreement”), the Amazon Services Europe Business Solutions Agreement (“BSA”), including any applicable Amazon terms and policies regarding Seller Central account transactions. You will use only a name you are authorised to use in connection with our Service and will update all the preceding information as necessary to ensure that it at all times remains accurate and complete. You authorise APUK (and will provide us documentation evidencing your authorisation upon our request) to verify your information (including any updated information), to obtain credit reports about you from time to time, to obtain credit authorisations from the issuer of Your Credit Card (as defined in the BSA), and to charge Your Credit Card or debit any of your payment account(s) held with APUK, where applicable, for any sums payable by you to us (in reimbursement or otherwise). You hereby irrevocably authorise APUK to debit your APUK account and pay us any applicable fee associated with or incurred during the use of the Service, or any components thereof. You authorise APUK, at it’s sole discretion, to choose instead of charging payable sums to Your Credit Card to (a) offset any amounts that are payable by you to us (in reimbursement or otherwise) against any payments we may make to you, or (b) invoice you for amounts due to us, in which case you will pay the invoiced amounts upon receipt. Except as provided otherwise, all amounts contemplated in these Terms will be expressed and displayed in the Local Currency (as defined in the BSA), and all payments contemplated by these Terms will be made in the Local Currency.
(ii) Non-Amazon Seller Central Users. If you do not use the Service in connection with an Amazon Seller Central account, you may elect to pay carrier service fees either (a) directly with the applicable carrier, or (b) through alternative payment methods we make available to you. If you elect option (b), you authorise us to charge such payment methods for any carrier service fees and related charges incurred through your use of the Service.
(b) Seller Central Account Requirement. Payment through Seller Central accounts is subject to the BSA, the Amazon Payments UK – Selling on Amazon User Agreement, Amazon's applicable payment terms and policies regarding Seller Central account transactions, and any applicable fees. If your Amazon Seller Central account is suspended, terminated, or ineligible, we may suspend or terminate your Veeqo account in accordance with Section 20.
(c) Account Balance Responsibility. You are solely responsible for maintaining sufficient Sales Proceeds (as defined in the BSA) in your Amazon Seller Central account to cover all fees and charges associated with your use of the Service. Veeqo is not responsible for monitoring your account balance, and insufficient funds may result in service limitations, account suspension, or termination as described in Section 20. You should regularly monitor your Sales Proceeds balance and anticipated Veeqo charges to ensure adequate funds are available.
(d) Our set-off rights. For any amounts that we determine you owe us, you authorise us to set-off any obligation you owe us or any of our affiliates and to instruct APUK, to (a) charge Your Credit Card or any other payment instrument you provide to us; (b) offset any amounts that are payable by you to us (in reimbursement or otherwise) against any amount held in your account with APUK; (c) invoice you for amounts due to us, in which case you will pay the invoiced amounts upon receipt; or (d) collect payment or reimbursement from you by any other lawful means.
8. Pricing.
Any fees associated with or incurred during your use of the Service will be made available to you on the Veeqo Site. We reserve the right, in our sole discretion, to charge for our subscription plans and features and to adjust any fees associated with or incurred during the use of the Service, or any components thereof. You must meet the requirements of any fair usage policy in place from time to time, and if you fail to meet the requirements in any fair usage policy we may, at our sole discretion, limit your access to certain features during your use of the Service.
9. Upgrading or Downgrading Accounts.
We may offer tiered accounts with different levels of features that will allow you to upgrade or downgrade the features associated with your Veeqo account. When applicable, if an account is downgraded, you will be responsible for all the data within the account and any loss of data caused by the downgrading of the Service. You should backup and download account data before requesting a downgrade in Service.
10. Customer Support.
We may provide customer and technical support services through various channels including email, chat, phone, or other communication methods. We may suspend, limit, or terminate your account in accordance with Section 20 if we determine in our sole discretion that you subject our employees, contractors, representatives, or other users to inappropriate language or behaviours, including but not limited to (a) direct and indirect threats, up to and including threats of harm, physical or otherwise; (b) verbal conduct that offends, humiliates, or intimidates an individual based on individual characteristics (e.g. race, colour, religion, national origin, sexual orientation, or gender offences, including persistent mis-gendering); (c) obscene or sexually explicit language or sounds; (d) inappropriate attempts to communicate with a Veeqo employee outside of authorised channels; or (e) engaged in a pattern of behaviour that we determine to be disruptive to the Service or our business operations.
11. Export Control.
In connection with these Terms, you will comply with all applicable import, re-import, sanctions, anti-boycott, anti-corruption, export, and re-export control laws issued or adopted by any government, state or regulatory authority of the United States, the United Kingdom or any country in which obligations under these Terms are to be performed or in which you operate, including (but not limited to) the U.S. Export Administration Regulations, the U.S. International Traffic in Arms Regulations, the UK Bribery Act 2010, economic sanctions programs implemented by the Office of Foreign Assets Control.
12. Tax Matters.
(a) Tax Responsibilities. You are responsible for identifying your tax obligations in addition to the calculation, remittance, and reporting of all taxes within your obligation. In some circumstances, we may, consistent with the applicable law, calculate, collect, and remit (as Veeqo) applicable national, state, or local sales and use taxes, goods, and services taxes (GST), or value added taxes (VAT) (collectively “Taxes”). It is understood that you remain responsible for any ongoing remittance and/or reporting requirements. You agree that we are not obligated to determine your tax obligation, whether taxes apply, and we will not be responsible to calculate, collect, report, or remit any seller obligated taxes arising from any transaction. However, if a Tax authority requires us to pay any of your taxes, you will promptly reimburse us for the amount paid.
(b) Taxes on Fees and Payments. Any and all fees payable by you in connection with the Service are exclusive of all taxes, and you will pay any taxes that are imposed and payable on such amounts. All payments made by you to us under these Terms will be made free and clear of any deduction or withholding (including but not limited to cross-border withholding taxes), as may be required by law. If any such deduction or withholding is required on any payment, you will pay such additional amounts, as are necessary so that the net amount received by Veeqo is equal to the amount then due and payable under these Terms.
(c) Shipping Products Internationally. When fulfilling product from a country outside the order origin country (elected country), you are responsible for complying with all tax and customs obligations which may arise, including but not limited to the payment of all import duties, taxes, and custom fees (collectively “Customs Fees”). If you fulfil a product to an address outside your elected country, generally, you are considered the exporter and your buyer is considered the importer unless otherwise stated by the applicable legislation. You are responsible for export Customs Fees (if any) and your buyer is responsible for any import Customs Fees related to their purchase unless otherwise stated by the applicable legislation. Customs Fees paid by any party (if any) are in addition to the sales fees collected by Veeqo.
13. Confidentiality and Personal Data.
(a) Confidential Information means any information relating to us or the Service not known to the general public including, but not limited to, any (i) customer information, including information identifying or unique to specific customers; (ii) reports, insights, and other information about the Service; (iii) data derived from the Service or customer information; and (iv) technical or operational specifications relating to the Service, but excluding (in each case) information that is trivial or by its nature immaterial.
(b) You agree that while you use the Service and 5 years after account termination: (i) all Confidential Information will remain our exclusive property; (ii) you will use Confidential Information only as is reasonably necessary to use the Service; (iii) you will not otherwise disclose Confidential Information to any other person except as required to comply with the law; (iv) you will take all reasonable measures to protect the Confidential Information against any use or disclosure that is not expressly permitted in these Terms; and (v) you will retain Confidential Information only for so long as it’s necessary to use the Service or to fulfil your statutory obligations (e.g. tax obligations) and in all cases will delete such information upon account termination or as soon as no longer required for the fulfilment of statutory obligations.
(c) You may not use or retain personal data in any way inconsistent with applicable law and will comply with the terms of the Veeqo Data Processing Addendum, which supplements and forms part of these Terms. Any personal data you provide to us will be handled in accordance with our Privacy Notice.
14. Force Majeure.
We will not be liable for any delay or failure to perform any of our obligations under these Terms by reasons, events, or other matters beyond our reasonable control.
15. Relationship of Parties.
(a) Independent Contractors. You and Veeqo are independent contractors, and nothing in these Terms will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between us. Nothing expressed or mentioned in or implied from these Terms is intended or will be construed to give to any person other than you or Veeqo any legal or equitable right, remedy, or claim. You will not make any statement, whether on your site or otherwise, that would contradict anything in this Section without our prior written approval.
(b) Affiliate Relationships. You acknowledge that Veeqo is an affiliate of Amazon and that these Terms create obligations that may be enforced by Amazon and its affiliates.
16. Rights of Third Parties.
You and Veeqo do not intend that any of these Terms will be enforceable under the UK Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to them except as expressly provided in Section 15(b) with respect to Amazon and its affiliates.
17. Suggestions and Other Information.
If you or any of your affiliates elect to provide or make available suggestions, comments, ideas, improvements, or other feedback or materials to us in connection with or related to the Veeqo Site or Service (including any related technology), we will be free to use, disclose, reproduce, modify, licence, transfer and otherwise distribute, and exploit any of the foregoing information or materials in any manner.
18. Modification.
We may make changes to the Veeqo Site, policies, and these Terms at any time with immediate effect. Your continued use of the Service after the effective date of any change to the Veeqo Site, policies, or these Terms will constitute your acceptance of that change. If any provision of these Terms is deemed invalid, void, or for any reason unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions.
19. Electronic Communications.
(a) We may occasionally send you communications electronically, such as e-mails, texts, mobile push notices, or notices and messages on the Veeqo Site or through the Service, in connection with the provision of or updates to the Service. You agree that all policies, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
(b) Unsolicited bulk emails or any other bulk communications (“Spam“) can cause irreparable harm to the Service for which monetary damages may not provide adequate relief. Sending us Spam will be considered a material breach of these Terms and we may in our discretion, terminate the account of any user in accordance with Section 20.
20. Termination.
(a) We may terminate your Veeqo account for any reason with 30 days’ prior notice. You can terminate your Veeqo account with 30 days’ notice by completing the cancellation form, which can be obtained by sending an email to helpme@support.veeqo.com. The cancellation process will not be complete until a cancellation form has been received and processed by us. Cancellation by any other means, including (but not limited to) telephone call, fax, text, or live chat is not sufficient. No refunds will be provided for any fees.
(b) We reserve the right to remove or edit content, cancel orders, or suspend, limit, or terminate your account immediately if we determine in our sole discretion that (i) you have materially breached these Terms; (ii) your account has been used for deceptive, fraudulent, or illegal activity; (iii) your actions or performance may result in returns, chargebacks, claims, or disputes; (iv) your use of the Service, has harmed or might harm other users, customers, or Veeqo’s legitimate interests; (v) your use of the Service hinders other users or customers from using the Service; (vi) you have engaged in abusive, threatening, harassing, or otherwise inappropriate conduct toward our employees, contractors, representatives, or other users, including as outlined in Section 10; or (vii) you fail to maintain sufficient Sales Proceeds in your Amazon Seller Central account to cover fees owed to Veeqo.
(c) Upon termination of your account, all related rights, licenses, and obligations under these Terms immediately terminate, except that (i) you will remain responsible for performing all of your obligations in connection with transactions entered into before account termination and for any liabilities that accrued before or as a result of account termination, and (ii) Sections 5(b) and 5(c) (Licence), 6 (Representations), 7 (Payment Terms), 13 (Confidentiality and Personal Data), 17 (Suggestions and Other Information), 18 (Modification), 20 (Termination), 21 (Disclaimer of Warranties), 23 (Indemnification), 24 (Limitation of Liability), and 25 (Miscellaneous) of these Terms survive.
21. Disclaimer of Warranties.
(a) Our Service, including all content, software, functions, materials, and information made available on the Veeqo Site or made available to you are provided “AS-IS.” We make no representations or warranties of any kind, express or implied. To the fullest extent permissible by law, we and our affiliates disclaim: (i) any implied warranties of merchantability, fitness for a particular purpose, or non-infringement; (ii) any implied warranties arising out of course of dealing or performance or otherwise implied by law; and (iii) any obligation, liability, right, claim or remedy in tort, whether or not arising from our negligence.
(b) We do not warrant (i) that the functions contained on the Veeqo Site or Service will meet your requirements and be available, timely, secure, uninterrupted, or error free; (ii) that materials or content made available on the Veeqo Site are accurate; (iii) the Service, information, content, materials, products (including software), electronic communications sent from us, or other services included on or otherwise made available to you through the Service are free of viruses or other harmful components; or (iv) the Service will operate without system failures or other interruptions that may affect the receipt, processing, acceptance, completion, or settlement of any transactions.
22. Third-Party Services.
When you use the Service, you may also be using the services of one or more third parties for specific development or integrations required by you. Your use of these third-party services may be subject to the separate policies, terms, and fees of these third parties. You should carefully review their privacy statements and other conditions of use.
23. Indemnification.
(a) You will defend, indemnify and hold harmless Veeqo, and our officers, directors, employees, and agents, against any third-party claim, loss, damage, settlement, cost, expense, or other liability (including, without limitation, legal fees and costs) (each, a “Claim”) arising from or related to (i) any actual or alleged infringement of any intellectual property rights; (ii) your taxes and duties or the collection, payment, or failure to collect or pay your taxes or duties, or the failure to meet tax registration obligations or duties; or (iii) actual or alleged breach of any representations you have made.
(b) Process. If any indemnified Claim might adversely affect us, we may, to the extent permitted by applicable law, voluntarily intervene in the proceedings at our expense. You may not enter any judgment or any settlement of an indemnified Claim without Veeqo’s written consent, which may not be unreasonably withheld; except that you may settle any claim that is exclusively directed at and exclusively affects you.
24. Limitation of Liability.
(a) Subject to Sections 24(b) and 24(c), our aggregate liability (whether in contract, tort, misrepresentation, restitution, under statute or otherwise) arising out of or in connection with these Terms, the Veeqo Site, the Service or the transactions contemplated will not exceed at any time the total amounts during the prior 6-month period paid by you to Veeqo in connection with the Service giving rise to the claim.
(b) Subject to Section 24(c), we will not be liable to you (whether in contract, tort, misrepresentation, restitution, under statute or otherwise) for any indirect, consequential, incidental, special, or exemplary damages or for any loss of profits, revenues, customers opportunities, margin, anticipated savings, business, goodwill, use, or data (in each case whether, direct, indirect, consequential, special or exemplary) even if we have been advised of the possibility of such damages in advance.
(c) Nothing in these Terms will operate to exclude our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other matter for which it is not permitted by law to exclude or limit, or to attempt to exclude or limit, liability.
25. Miscellaneous.
(a) Waiver. Failure by us to enforce any accrued rights under these Terms is not to be taken as a waiver of those rights unless we acknowledge the waiver in writing.
(b) Notice. You must send all notices and other communications relating to Veeqo to helpme@support.veeqo.com or any successor or replacement of such email address we make available to you.
(c) Governing Law and Jurisdiction. These Terms and any non-contractual obligations in connection with them are governed by the laws of England and Wales. Each party agrees to exclusive jurisdiction of the courts of England and Wales for any dispute arising out of or in connection with these Terms.
Veeqo Shipping Terms and Conditions
Veeqo is a multi-channel software application (“Service”) provided by Veeqo Limited and its affiliates (“Veeqo”, “us”, “our” or “we”) to you or the business you represent (“you” and “your”). Your purchase and use of any carrier shipping, delivery, or related services are subject to these Veeqo Shipping Terms and Conditions (“Shipping Terms”), the Veeqo Terms and Conditions, the policies we make available in connection with your Veeqo account, and any applicable carrier terms in connection with the Service for that respective carrier.
1. Your Purchase. You are purchasing delivery and any related services you request (such as liability coverage) from carriers and not from Veeqo or its affiliates. We are not responsible for and will not have any liability to you (whether in contract, tort, misrepresentation, restitution, under statute or otherwise) regarding services you purchase from carriers.
2. Carrier Fees. By purchasing delivery or related services from carriers through your Veeqo account, you agree to pay the fees associated with those services. We reserve the right to adjust any fees after they are initially posted to reflect adjustments by the applicable carrier service. These amounts may be refundable or nonrefundable in the manner we determine, and failure to comply with these Shipping Terms may result in their forfeiture.
3. Your Payment. You will pay us the fees associated with delivery or related services from carriers as set forth on the Veeqo Site. You hereby authorise us to debit your Credit Card and/or your APUK account for any amounts due to us under these Terms, pursuant to Section 7 (b) (i).
4. Compliance with Laws. You will comply with all applicable policies, laws, and regulations with respect to delivery and related to any carrier services you purchase.
5. Carrier Service Terms Apply. You are responsible for reviewing and complying with the policies, terms, conditions, and other agreements between you and any applicable carrier service.
