Veeqo Privacy Notice
Veeqo Privacy Notice
We at Veeqo (“Veeqo”, “we”, “us” or “our”) respect your privacy and are committed to transparent privacy practices. This “Privacy Notice”, together with our Cookie Notice describes how we collect, use and share personal information provided to us or otherwise collected by us, including in connection with your use of our website, desktop application, mobile applications (collectively, the “Site”), and our products and services (collectively, the “Veeqo Services”), and what choices you have with respect to the information. Veeqo is a subsidiary of Amazon.com, Inc. ("Amazon").
This Privacy Notice applies to our customers with a registered account to use our Veeqo Services, end users utilizing the services of our customers (such as those placing an order through the e-commerce store of our customer), as well as visitors to our websites, and others who interact with Veeqo.
1. What Personal Information about Customers Does Veeqo Collect?
We collect your personal information in order to provide and continually improve our Veeqo Services. Here are the types of personal information we collect and use about you and anyone you choose to add to our Services:
Information You Give Us: We receive and store any information you provide in relation to Veeqo Services. For example, you provide us with personal information directly when you create an account with us or contact us for information about our Veeqo Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Veeqo Services.
Identity Data: We receive and store any personal information you provide to us. For example, your username and password for the Site, any personal information required for Veeqo account setup, such as your full name, company information, company registered address, date of birth, email address, phone number, location information and your IP address, cardholder name, billing address and payment card details, including card number, expiration date and security code, which is collected and stored by our third-party payment processor on our behalf.
Company and Inventory Data: You provide us with personal information about your company. For example, information required for tax and customer invoices such as EORI number, IOSS number, VAT number, MID code, corporate and financial information, inventory, product details, invoices, orders, product SKU(s) and stock levels.
Order Data: You provide us with personal information relating to end users who receive the services of our customers (such as those placing an order through the e-commerce store of our customer). For example, name, address, phone number and email address for the purposes of shipping.
Preferences Data: You provide us with your views, opinions and feedback on our Veeqo Services. For example, technical and support related queries or issues, and your marketing preferences.
Device and Usage Data: We automatically collect and store information about devices that access our Site. For example, the type of device, its operating system, device settings, unique device identifiers (which may include location details), information on your interactions with our Veeqo Services for operational support and service improvement, and crash data.
Automatic Information: We automatically collect and store certain types of information about your use of Veeqo Services. For example, your interaction with products, content, and services available through Veeqo Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Veeqo Services.
Information from Other Sources: We also obtain some personal information from other sources. For example, including from other people and organisations, and some public sources, such as publicly available directories and online resources.
2. For What Purposes Does Veeqo Use Your Personal Information?
We use your personal information to operate, provide, develop, and improve the Veeqo Services.
Account Creation. We use the personal information you directly provide when you create an account with us or contact us for information about our Veeqo Services.
Purchase and delivery of Veeqo Services. We use your personal information to fulfil shipping orders, process payments, and communicate with you about orders, products and services, and promotional offers.
Provide, troubleshoot, and improve Veeqo Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Veeqo Services.
Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Veeqo Services.
Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect information regarding place of establishment and bank account information for identity verification and other purposes.
Communicate with you. We use your personal information to communicate with you in relation to Veeqo Services via different channels (for example, by phone, email, chat).
Advertising. With your consent, we may use your personal information to display interest-based ads for features, products, and services that might be of interest to you. - This is optional and you can enable or disable it through your cookie preferences at any time. We do not use information that personally identifies you to display interest-based ads. To learn more about managing these optional marketing features, please read our Cookie Notice.
Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Amazon, and others. We may also use scoring methods to assess and manage credit risks.
3. What About Cookies and Other Identifiers?
To enable our systems to recognize your browser or device and to provide and improve Veeqo Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookie Notice.
4. Does Veeqo Share Your Personal Information?
Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share Customers' personal information only as described below and with our affiliates that follow practices at least as protective as those described in this Privacy Notice.
Third-Party Service Providers: We share your personal information with third parties and other companies and individuals we employ to perform functions on our behalf. For example, as part of providing our Veeqo Services, we use third-party suppliers to carry out certain business functions for us, such as analyzing data, processing payments, transmitting content, assessing and managing credit risk, providing customer service, IT support, systems software and maintenance, back up, and server hosting, to provide customer relationship management tools where we store Customer and prospect data, as well as customer service and marketing service providers who send and collate surveys and marketing communications on our behalf. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Veeqo Limited or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of Veeqo and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Service (US), Terms and Conditions (UK), and other agreements; or protect the rights, property, or safety of Veeqo and its affiliates, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Amazon Buy Shipping: We have integrated the Amazon Buy Shipping service into our Veeqo Services to provide you with Amazon-negotiated shipping rates. We may share personal information with Amazon’s Buy Shipping team in order to provide the Veeqo Services.
5. What About Advertising?
Third-party advertisers and links to other websites: Veeqo Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising and services.
Use of third-party advertising services: We provide ad companies with information that allows them to serve you with more useful and relevant Veeqo ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to deliver more relevant ads to you, both from us and other advertisers. You can opt-out of behavioural advertising or interest-based advertising by contacting us at veeqo-privacy-support@amazon.com.
6. How Secure Is Information About Me?
We provide technical and organizational security controls to protect your information.
We work to protect the security of your personal information during transmission by using encryption protocols and software.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of Customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Veeqo account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.
7. Communicating with You.
We will communicate with you via email, phone, SMS and/or in-app notifications, depending on your preferences. If you do not want to receive email or other communications from us, please adjust your preferences by contacting veeqo-privacy-support@amazon.com. If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or device.
8. How long do we keep your Personal Information?
We will store your personal information for no longer than is necessary for the performance of our obligations or to achieve the purposes for which your personal information was collected, or as may be permitted under applicable law. When determining the appropriate length of time for retention, multiple factors are taken into account, including the nature and sensitivity of the personal information, and the purpose for which the information is required.
9. US Data Privacy Framework and UK Extension.
Please read our Additional State-Specific Privacy Disclosures for additional information about the processing of your personal information and your rights under applicable U.S. state data privacy laws and the UK Extension Addendum for additional information about the processing of your personal information and your rights under applicable United Kingdom (UK) jurisdictions.
10. Changes to this Privacy Notice.
Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Questions, Comments and Getting in Touch.
We welcome any questions or comments in relation to this Privacy Notice and advise you to send any such communication to veeqo-privacy-support@amazon.com.
