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Join the hundreds of retail brands using Veeqo to sell and ship everywhere

Veeqo
Veeqo

Veeqo Privacy Notice

GDPR Updated: April 8th 2018

Summary

Keeping your Personal Data 100% secure and giving you full control over it is one of our main priorities at Veeqo. Below is a summary of key points from our Privacy Notice, but we highly suggest you read the document in full.

IF YOU DO NOT ACCEPT AND AGREE TO OUR PRIVACY POLICY THEN YOU SHOULD NOT ACCESS OR USE VEEQO OR THE SERVICE.

Who we are:
Veeqo Limited
Company number:
08391581
Registered office address:
Tech Hub Urban Village, 221 High Street, Swansea, Wales, SA1 1NW
Incorporated on:
6 February 2013
VAT ID:
GB 207907994
Our Data Protection Office is:
Simon Cooper can be contacted on gdpr@veeqo.com
Regional Data Protection Regulator is:
Our main base of operation is the United Kingdom. As such, the UK data protection regulator is the Information Commissioner (ICO) https://ico.org.uk/
ICO Registration Number:
ZA354651

Privacy Notice

Veeqo Limited (“Veeqo”, “Service”, "We", “Us” and “Our”) remain fully committed to the protection of your privacy at all times. The information contained in this privacy notice has been published to inform you of the way in which any Personal Data (as defined below) you provide us with or we collect from you will be used. Please read this information carefully in order to fully understand how we treat such Personal Data.

We will collect, store, use and disclose Personal Data in accordance with all applicable laws relating to the protection of Personal Data, including the EU General Data Protection Regulation 2016/679, the EU ePrivacy Directive 2002/58/EC as amended by Directive 2009/136/EC, as amended or superseded from time to time, and any national implementing legislation (“Data Protection Laws”).

“Data controllers” are the people who or organisations which determine the purposes for which, and the manner in which, any personal data is processed, who/which make independent decisions in relation to the personal data and/or who/which otherwise control that personal data.

“Data processors” are the people or organisations that process personal data on behalf of and on the instructions of a data controller. Our business mostly comprises making inventory, order and shipping management services (the “Services”) available to our customers (the “Veeqo Users”) through the use of our e-commerce software. To the extent that we have access to, and process, your Personal Data (which may occur, for example, where you place an order on one of the Veeqo User’s websites) as part of the provisions of the Services, we will act as data processor for the purposes of the Data Protection Laws, and the Veeqo User will act as data controller. In these circumstances, the way in which we process your Personal Data is governed by way of an agreement with our customers, in addition to Data Protection Laws. Where this is the case, such processing is not covered by this privacy notice and you should direct any questions you have regarding the collection and processing of your Personal Data to the Veeqo User.

This privacy notice covers the Personal Data for which we collect and use we act as data controller.

Personal Data We May Obtain From You

“Personal data” means any information relating to an identified or identifiable natural person. Personal data can be factual (for example, a name, address or date of birth) or it can be an opinion about that person, their actions and behaviour.

We may obtain and use the following Personal Data about you and anyone you chose to add to our service:

Cookies and IP Addresses

“Cookies” are small data files that may be placed on the hard drive of your computer when you visit the Veeqo site or a Veeqo service. Cookies permit the Veeqo to identify your browser whenever you interact with the Veeqo site or a Veeqo service.

Veeqo may obtain information about your computer, which includes your IP address, browser type and operating system where available. This accumulation of data is used to assist system administration

We may also collect information regarding your browsing activity and interests through use of a cookie file. We use this data to help us improve the experience of users on our website and the Services, and to deliver a more personalised service with more relevant content. The collection of this data allows us to:

We use the following cookies:

Strictly necessary cookies
These are cookies that are required for the operation of our website and the Veeqo services. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website and Veeqo services when they are using it. This helps us to improve the way our website and the Services works.

Functionality cookies
These are used to recognise you when you/they return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it (if any) more relevant to your interests. We may also share this information with third parties for this purpose. In many cases you can opt out of Advertising cookies via the ‘Your Online Choices’ website found at: Opt out

You can find more information about some of the individual cookies we use and the purposes for which we use them below. Example of cookies used by the Service:

ToolCookie Purposes
Google AnalyticsWe use Google Analytics to collect information about how visitors use the Site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information about Google’s privacy policy, please visit: Google Analytics

If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common website browsers: Opt out
MixpanelWe use Mixpanel to collect information about how visitors use our website and service. We use the information to compile reports and to help us improve our website and service. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information about Mixpanel’s privacy policy, please visit: Mixpanel
Mixpanel provides an opt out service, which can be found at: Opt out
Facebook We use Facebook cookies to understand the effectiveness of our Facebook advertising campaigns and to compare the performance of those campaigns to ads displayed on other websites and apps. For more information about Facebook’s privacy policy, please visit: Facebook
LinkedInWe use Linkedin cookies to understand the effectiveness of our Linkedin advertising campaigns and to compare the performance of those campaigns to ads displayed on other websites and apps. For more information about Linkedin’s privacy policy, please visit: LinkedIn
HubspotWe use Hubspot cookies to personalise the users experience on our company website. This could be by way of smart CTAs based on the history of user interactions, or by automatically fully or partially completing forms using progressive profiling, to keep forms served to the user short and easy to complete. This affords users quick and easy access to our content. For more information about Hubspot’s privacy policy, please visit: Hubspot
SegmentWe use Segment to put the other cookies listed in this table into our website and services.
Google Tag ManagerWe use Google Tag Manager to put the other cookies listed in this table into our website and services.
Double Click & Google AdwordsWe use Adwords cookies to understand the effectiveness of our Adwords advertising campaigns and to compare the performance of those campaigns to ads displayed on other websites and apps.
HotjarWe use Hotjar to collect information about how visitors use our website and service. We use the information to compile reports and to help us improve our website and service. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information about Hotjar’s privacy policy, please visit: Hotjar
Hotjar provides an opt out service, which can be found at: Opt out
New RelicWe use New Relic to collect information about how visitors use our website and service. We use the information to compile reports and to help us improve our website and service. The cookies collect information in an anonymous form, including the number of visitors to the website and service, where visitors have come from and the pages they visited. For more information about New Relic’s privacy policy, please visit: New Relic

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You and your Users remain entitled to refuse cookies by adjusting your browser settings accordingly. Doing so however may restrict your and your Users’ access to certain areas within our Website or Service. Unless you or your Users adjust your/their browser settings to refuse cookies, our system will issue cookies when you/they log on to our Website.

Where We Store Personal Data

There are circumstances in which we will have to transfer your Personal Data out of the European Economic Area (“EEA”) for the purposes of carrying out the Services. Sometimes it is because we are using sub processors based outside the EEA (see below). Where the need for such a transfer arises we will always ensure that there are appropriate safeguards in place to protect your Personal Data such as:

You can find more information about some of the individual third party sub processors we use and the purposes for which we use them below. The current third party sub processors which we use are as follows:

Sub-processorsPurposes
Amazon Web Services AWSWe use AWS to process and store the Personal Data we obtain from you, your Users and your systems (including, without limitation, Client Data). This data could be stored outside of the EEA in the US for one example. For more information about AWS’s privacy policy, please visit: Amazon Web Services AWS
Redislabs.comWe use Redislabs to process and store the Personal Data we obtain from you, your Users and your systems (including, without limitation, Client Data). This data could be stored outside of the EEA in the US for one example. For more information about Redislabs’s privacy policy, please visit: Redis labs
cloudAMQPWe use cloudAMQP to process and store the Personal Data we obtain from you, your Users and your systems (including, without limitation, Client Data). This data could be stored outside of the EEA in the US for one example. For more information about cloudAMQP’s privacy policy, please visit: cloudAMQP
bugsnagWe use Bugsnag to log information about errors occuring within our service. This information could contain the Personal Data we obtain from you, your Users and your systems (including, without limitation, Client Data). This data could be stored outside of the EEA in the US for one example. For more information about Bugsnag’s privacy policy, please visit: bugsnag
API2CARTWe use API2CART to process some Personal Data we obtain from you, your Users and your systems (including, without limitation, Client Data). This data could be stored outside of the EEA in the US for one example. For more information about API2CART’s privacy policy, please visit: API2CART
ActiveCampaign
ConvertFlow
Hubspot
Intercom
Aircall
Drift
Salesforce
Zendesk
Google Cloud
Send Grid
We use a number of systems to manage our interactions and support with customers and prospective customers. These systems use some Personal Data we obtain from you and your Users. For more information about the privacy policy of these systems, please visit the relevant link:
ActiveCampaign
ConvertFlow
Hubspot
Intercom
Aircall
Drift
Salesforce
Zendesk
Google Cloud
Send Grid

How We Protect Your Personal Data

We will take reasonable steps to maintain appropriate technical and organisational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your Personal Data.

How We Use Your Personal Data

The Personal Data we hold about you may be used in any of the following ways:

Our legal basis for collecting and processing your Personal Data for the purposes described above will depend on the Personal Data concerned and the specific context in which we collect it. However, we will normally collect Personal Data from you only where we have your consent to do so or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

Third Party Integration Partners

We will never supply your, your Users’ or your systems (including, without limitation, Client Data) Personal Data to third parties unless under the conditions stated beneath this section of our privacy policy. Notwithstanding the foregoing, you acknowledge and agree that we may process, aggregate and anonymise your, and your Users, Personal Data (excluding, for the avoidance of doubt, Sensitive Personal Data) and use and share such aggregated and anonymised Personal Data with third parties for statistical purposes and for the purpose of data analytics, product development, Service improvement, providing the service, and/or in order to fulfil the obligations we have in relation to any contracts we have in place with you (including, without limitation, the EULA). Such services are optional and by using the services you agree to these terms.

You can find more information about some of the individual 3rd party sub processors we use for services and the purposes for which we use them below. Example of 3rd party used by the Service:

Sub-processorsPurposes
Shipping:
Royal Mail
DHL
FBA
DPD
DPD Local
UPS
USPS
FedEx
DX
UK Mail
Hermes
myHermes
Australia Post
Asendia
DHL Paket
We integrate with partners to offer you solutions to support your business challenges. These services are optional and use some Personal Data we obtain from you, your Users and your systems (including, without limitation, Client Data). For more information about the privacy policy of these services, please visit the relevant link:
Royal Mail
DHL
FBA
DPD
DPD Local
UPS
USPS
FedEx
DX
UK Mail
Hermes
myHermes
Australia Post
Asendia
DHL Paket
Accounting:
Xero
Quickbooks
Xero
Quickbooks

Disclosure Of Your Information

Disclosure of your to third parties will only occur in any of the following events:

Our service providers have to follow our express instructions when processing the Personal Data you or your Users provide and must have in place appropriate technical and organisational security measures to safeguard such Personal Data, and we do not allow them to use this information for their own commercial purposes.

Your Rights

Under certain circumstances, and where we act as data controller, by law you have the right to:

Where we rely on consent as our legal basis for processing you may withdraw consent at any time by providing an unambiguous indication of your wishes by which you, by a statement or by a clear affirmative action, signify withdrawal of consent to the processing of personal data relating to you. If you have any queries relating to withdrawing your consent please contact our Data Protection Officer whose details are set out above.

Withdrawal of consent shall be without prejudice to the lawfulness of processing based on consent before its withdrawal.

We may at times provide links on our Website to third party websites, including without limitation those owned or managed by our partner networks, affiliates or advertisers. These websites have separate privacy policies, and we therefore cannot accept any responsibility for the content. As such, choosing to follow these links is a choice you make at your own risk, and we advise that you check these websites' individual privacy policies before submitting any personal data.

You may also lodge a complaint with the UK data protection regulator, the Information Commissioner should you be dissatisfied with the way that we handle your Personal Data.

How Long We Keep Your Personal Data

We will keep your Personal Data for as long as is necessary to achieve the purposes set out above or until you withdrawn your consent.

Personal data acquired with consent for marketing purposes will be kept for a maximum period of two years after a final interaction, unless consent is rescinded or we have been instructed to delete the personal data by you.

Changes to Our Privacy Policy

If at any time we make a change to this privacy notice, we will update this page to reflect such change. Where we feel it appropriate, we will notify you by email, however we recommend you review this page periodically to ensure you remain happy with the latest version.

Questions, Comments and Getting in Touch

We welcome any questions or comments in relation to this privacy policy, and advise you to send any such communication to gdpr@veeqo.com.