Veeqo Privacy Notice

GDPR Updated: October 8th 2021

We at Veeqo respect your privacy and are committed to transparent privacy practices. This “Privacy Policy”, together with our Cookie Policy describes how we collect, use and share personal information provided to us or otherwise collected by us, including in connection with your use of our website, desktop application, mobile applications, and our services (collectively, the “Services”), and what choices you have with respect to the information.

We’ve updated this version of the Privacy Policy to reflect changes in data protection law. In addition, we have worked to make the Privacy Policy clearer and more understandable.

When we refer to “Veeqo”, we mean the Veeqo entity that acts as the controller or processor of your information, as explained in more detail in the “Types of information collected” section below.

This Privacy Policy applies to (i) any person with a registered account on our Services (a “Customer”) and (ii) those who use the services of a Customer (as an “End User”), for example placing an order through the e-commerce store of a Customer. Collectively, we refer to these persons as a “User”.

  1. Types of Personal Data collected

Data protection laws in certain jurisdictions, like the European Economic Area (EEA), differentiate between “controllers” and “processors” of personal information. A controller decides why and how to process personal information. A processor processes personal information on behalf of a controller based on the controller’s instructions.

When Veeqo handles personal information, we will act as a controller with respect to its Customers in most cases, and as a processor in the case of End Users.

We may obtain and use the following Personal Data about you and anyone you chose to add to our service:

  • At account creation, we collect information that is required for account setup, such as your name, company information, shipping address, billing address, email address, phone number, and password.
  • Through the use of our services, Personal Data such as information about your company, inventory, product details, invoices, orders, shipping information, and customer details are captured and stored.
  • When you reach out to us for support, give us feedback, or participate in events, we also collect contact information and marketing preferences.
  1. How we use your Personal Data

The use of Personal Data is required for the provision of Veeqo’s services. For Customers, Veeqo is the data controller for the Personal Data required to set up the Veeqo service. For End-Users, Veeqo is the data processed for the Personal Data we capture pertaining to order information, shipping address, and contact information, to allow End User orders to be fulfilled and reported upon.

The Personal Data we hold about you may additionally be used in any of the following ways:

  • To comply with applicable laws, court orders, government and law enforcement agencies’ requests.
  • To send you further information about our services for which we think you may have an interest, where it is lawfully permitted to do so.
  • To send you further information about our services based on a request we have received from you, with your consent.
  • We aggregate and anonymise your Personal Data and use and use this anonymised data for the purpose of data analytics, product development and to improve our Services, for lawful business purposes.
  1. How do we share Personal Data

As part of providing our Services, we use third-party services to store and process your Personal Information. This includes third parties that may store data outside of the EEA and United States.

The third-party processors and subprocessors used by Veeqo will be maintained in this document. Our current list of processors and subprocessors with their respective privacy policies is as follows:

ActiveCampaignhttps://www.activecampaign.com/legal/privacy-policy
Aircallhttps://aircall.io/privacy/
Amazon Web Serviceshttps://aws.amazon.com/privacy/
Announcekithttps://announcekit.app/privacy-policy
API2CARThttps://api2cart.com/privacy-policy/
Automate.iohttps://automate.io/privacy-policy
Chargifyhttps://www.chargify.com/privacy-policy/
Chartmogulhttps://chartmogul.com/privacy/
Chili Piperhttps://www.chilipiper.com/privacy-policy
Clearbithttps://clearbit.com/privacy
ConvertFlowhttps://www.convertflow.com/terms-and-policies
Drifthttps://www.drift.com/privacy-policy/
Flatfilehttps://flatfile.com/privacy/
Fullstoryhttps://www.fullstory.com/legal/privacy-policy/
Intercomhttps://www.intercom.com/legal/privacy
Jiminnyhttps://www.jiminny.com/privacy
Klaushttps://www.klausapp.com/privacy/
Mailgunhttps://www.mailgun.com/privacy-policy/
Metabasehttps://www.metabase.com/privacy/
Mixpanelhttps://mixpanel.com/legal/privacy-policy/
Partnerstackhttps://www.partnerstack.com/policies#privacy-policy
pdfgeneratorhttps://pdfgeneratorapi.com/privacy-notice
Printnodehttps://www.printnode.com/en/privacy
Prodsighthttps://www.prodsight.com/privacy-policy/
Profitwellhttps://www.profitwell.com/privacy-policy
Redislabs.comhttps://redis.com/wp-content/uploads/2020/08/privacy-policy.pdf
Reply.iohttps://reply.io/privacy-policy/
Salesforcehttps://www.salesforce.com/uk/company/privacy/
Segmenthttps://segment.com/legal/privacy/
SendGridhttps://sendgrid.com/policies/privacy/?gh_jid=623016
Snowflakehttps://www.snowflake.com/privacy-policy/
Vitallyhttps://www.vitally.io/privacy-policy

There may be additional circumstances where Veeqo will disclose your Personal Data to third parties outside of this list. Other third parties we may share data with include:

  • our subsidiaries and affiliates for purposes consistent with this Privacy Policy;
  • courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of the United States.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer our user databases, together with any Personal Information and non-Personal Information contained in those databases, to the extent permissible by law. This information may be disclosed to a potential purchaser.

  1. Your Rights

Under certain circumstances, and where we act as data controller, by law you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
  • Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no legal basis for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have exercised your right to object to processing (see below).
  • Object to processing of your Personal Data. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
  • Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your Personal Data or profiling of you.
  • Request the restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of Personal Data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.

Where we rely on consent as our legal basis for processing you may withdraw consent at any time by contacting us at gdpr@veeqo.com.

We may at times provide links on our Website to third party websites, including without limitation those owned or managed by our partner networks, affiliates or advertisers. These websites have separate privacy policies, and we therefore cannot accept any responsibility for the content.

Should you be dissatisfied with the way that we handle your Personal Data, you may lodge a complaint via gdpr@veeqo.com, or with the data protection regulator in your jurisdiction.

  1. How long do we keep your Personal Data

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for, or until consent is withdrawn.

When determining the appropriate length of time for retention, multiple factors are taken into account, including the nature and sensitivity of the personal information, and the purpose the information is required.

  1. Security

Data security is of the utmost importance to Veeqo and it’s Users. We provide technical and organizational security controls to protect your information. While will we do all within our control to prevent it, we cannot guarantee the impossibility of unauthorized access, hacking, data loss or a data breach.

  1. Changes to this policy

If at any time we make a change to this privacy notice, we will update this page to reflect such change. Where we feel it appropriate, we will notify you by email, however we recommend you review this page periodically to ensure you remain happy with the latest version.

  1. Getting in touch

We welcome any questions or comments in relation to this privacy policy, and advise you to send any such communication to gdpr@veeqo.com.

  1. Representation for data subjects in the EU

We value your privacy and your rights as a data subject and have therefore appointed Prighter as our privacy representative and your point of contact.Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative Prighter or make use of your data subject rights, please visit: https://prighter.com/q/12569924436

Changes to Our Privacy Policy

If at any time we make a change to this privacy notice, we will update this page to reflect such change. Where we feel it appropriate, we will notify you by email, however we recommend you review this page periodically to ensure you remain happy with the latest version.

Questions, Comments and Getting in Touch

We welcome any questions or comments in relation to this privacy policy, and advise you to send any such communication to gdpr@veeqo.com.