Veeqo Terms of Service
Last Updated: September 30, 2025
Veeqo is a multi-channel software application ("Service") provided by Veeqo Limited and its affiliates ("Veeqo", "us", "our" or "we") to you or the business you represent ("you" and "your"). "Amazon" means Amazon.com, Inc. and its affiliates and subsidiaries, including Veeqo. These Veeqo Terms of Service ("Terms") govern your account with Veeqo, as well as your access to and use of the Service. Before using the Service, you must read and accept these Terms and any carrier terms presented to you for the specific carrier service provided.
1. Eligibility
You must be at least 18 years of age to create an account and use the Service.
2. Registration and Account Integrity
You must create an account with Veeqo either on our website (which is identified by the URL www.veeqo.com, and any successor or replacement of such website) or our mobile application made available to you on the Google Play App Store or Apple App Store (collectively, the "Veeqo Site"). The information you provide must be accurate, not misleading, and relate to you. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. By creating an account, you agree to accept responsibility for all activities that occur under your account or password.
3. Copyright
Any copyrightable materials protected under applicable law included in or made available through the Veeqo Site by us to provide the Service, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Veeqo (or that respective materials supplier) and protected by United States and international copyright laws.
4. Trademarks
Graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Veeqo Site by us to provide the Service are trademarks or trade dress of Veeqo. Veeqo's trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Veeqo. All other trademarks not owned by Veeqo that appear in the Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Veeqo.
5. License
(a) Our License Grant to You. We own all right, title, and interest in and to the Service, Veeqo Site, and all related software, technology, and intellectual property rights. Subject to these Terms and during your use of the Service, we grant you a limited, royalty-free, revocable, non-exclusive, non-sublicensable, non-assignable, non-transferrable license to access and use the Service as permitted in these Terms. All rights not expressly granted to you in this Section 5 are reserved and retained by Veeqo or its licensors, suppliers, publishers, rightsholders, or other content providers.
(b) Our License Restrictions. You will not use the Service or Veeqo Site in any manner or for any purpose other than as expressly permitted by these Terms. You will not attempt to (i) modify, distribute, alter, tamper with, repair, or create derivative works of any materials included in the Service or the Veeqo Site (except to the extent such materials are provided to you under a separate license that expressly permits the creation of derivative works); or (ii) reverse engineer, decompile or disassemble, tamper with, or bypass any security measures associated with your use of the Service, whether in whole or in part.
(c) Your License Grant to Us. You grant us a worldwide, royalty-free, sublicensable, assignable, transferable, non-exclusive, perpetual license to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display any and all materials provided by you to us, for the purpose of providing the Service to you, and to sublicense the foregoing rights to our affiliates.
6. Representations
You represent and warrant that: (a) you have all requisite right and authority to be bound by these Terms, perform its obligations, and grant the rights and licenses made in Section 5(c); (b) you will not incorporate any portion of our technology or software (including any updates or upgrades) into other programs or compile any portion of it in combination with other programs or otherwise copy (except to exercise rights granted in Section 5); (c) you will comply with these Terms; (d) you will not provide any materials or use the Service in a way that infringes or violates the intellectual property rights, proprietary rights, or other rights of any third party; (e) you are not the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using the Service; and (f) you will comply with all applicable laws.
7. Payment Terms.
(a) Payment. You must provide us with valid credit card information from a credit card(s) acceptable to us ("Your Credit Card"). You may choose to pay fees by instructing us to charge Your Credit Card. In addition, if you have an active Amazon Seller Central account in good standing and have agreed to the Amazon Services Business Solutions Agreement (“BSA”), including any applicable Amazon terms and policies regarding Seller Central account transactions, then you may instruct us to first attempt to recover fees you owe by offsetting these fees from any “Sales Proceeds” owed to you by us under the BSA, as may be reflected on your Seller Central account (the “Sales Proceeds Offset Option”). For the avoidance of doubt, even if you select the Sales Proceeds Offset Option you must maintain valid credit card information on file, and you authorize us to charge Your Credit Card for any fees you owe (e.g., if your fees exceed the total amount of Sales Proceeds owed to you under the BSA).
(b) Authorization. You authorize us (and will provide us documentation evidencing your authorization upon our request) to: (i) verify your information (including any updated information) and obtain credit reports about you from time to time; (ii) charge Your Credit Card for any fees associated with or incurred during your use of the Service; (iii) offset any amounts you owe us for the Services from any amounts we may owe you, including via the Sales Proceeds Offset Option ; (iv) charge any remaining balance or outstanding amounts owed to us to Your Credit Card on file; (v) withhold any Sales Proceeds owed to you by us under the BSA for the period of time until you have paid your fees in full; or (vi) collect payment from you by any other lawful means.
(c) Sales Proceeds Offset Option. The Sales Proceeds Offset Option is available only to eligible sellers. You acknowledge that: (a) the Sales Proceeds Offset Option is subject to the BSA, Amazon's applicable payment terms and policies regarding Seller Central account transactions, and any applicable fees; and (b) if your Amazon Seller Central account is suspended, terminated, or ineligible, then your Sales Proceeds Offset Option will be automatically suspended and we will charge Your Credit Card.
8. Pricing
Any fees associated with or incurred during your use of the Service will be made available to you on the Veeqo Site. We reserve the right, in our sole discretion, to charge for our subscription plans and features and to adjust any fees associated with or incurred during the use of the Service, or any components thereof. You must meet the requirements of any fair usage policy in place from time to time, and if you fail to meet the requirements in any fair usage policy we may, at our sole discretion, limit your access to certain features during your use of the Service.
9. Upgrading or Downgrading Accounts
We may offer tiered accounts with different levels of features that will allow you to upgrade or downgrade the features associated with your Veeqo account. When applicable, if an account is downgraded, you will be responsible for all the data within the account and any loss of data caused by the downgrading of the Service. You should backup and download account data before requesting a downgrade in Service.
10. Customer Support
We may provide customer and technical support services through various channels including email, chat, phone, or other communication methods. We may suspend, limit, or terminate your account in accordance with Section 19 if we determine in our sole discretion that you subject our employees, contractors, representatives, or other users to inappropriate language or behaviors, including but not limited to (a) direct and indirect threats, up to and including threats of harm, physical or otherwise; (b) verbal conduct that offends, humiliates, or intimidates an individual based on individual characteristics (e.g. race, color, religion, national origin, sexual orientation, or gender offenses, including persistent mis-gendering); (c) obscene or sexually explicit language or sounds; (d) inappropriate attempts to communicate with a Veeqo employee outside of authorized channels; or (e) engaged in a pattern of behavior that we determine to be disruptive to the Service or our business operations.
11. Export Control
In connection with these Terms, you will comply with all applicable import, re-import, sanctions, anti-boycott, export, and re-export control laws, such as the Export Administration Regulations, the International Traffic in Arms Regulations, and economic sanctions programs implemented by the Office of Foreign Assets Control.
12. Tax Matters
(a) Tax Responsibilities. You are responsible for identifying your tax obligations in addition to the calculation, remittance, and reporting of all taxes within your obligation. In some circumstances, we may, consistent with the applicable law, calculate, collect, and remit (as Veeqo) applicable national, state, or local sales and use taxes, goods, and services taxes (GST), or value added taxes (VAT) (collectively "Taxes") on orders destined to specific locations. Veeqo does not report or remit Taxes to any government on your behalf. You remain responsible for any ongoing remittance and/or reporting requirements. You agree that we are not obligated to determine your tax obligation, whether taxes apply, and we will not be responsible to calculate, collect, report, or remit any seller obligated taxes arising from any transaction. However, if a taxing authority requires us to pay any of your taxes, you will promptly reimburse us for the amount paid.
(b) Taxes on Fees and Payments. Any and all fees payable by you in connection with the Service are exclusive of all taxes, and you will pay any taxes that are imposed and payable on such amounts. All payments made by you to us under these Terms will be made free and clear of any deduction or withholding (including but not limited to cross-border withholding taxes), as may be required by law. If any such deduction or withholding is required on any payment, you will pay such additional amounts, as are necessary so that the net amount received by Veeqo is equal to the amount then due and payable under these Terms.
(c) Shipping Products Internationally. When fulfilling product from a country outside the order origin country (elected country), you are the importer of goods to the elected country and responsible for the payment of all import duties, taxes, and custom fees (collectively "Customs Fees"). If you fulfill a product to an address outside your elected country, generally, you are considered the exporter and your buyer is considered the importer. You are responsible for export Customs Fees (if any) and your buyer is responsible for any import Customs Fees related to their purchase. Customs Fees paid by any party (if any) are in addition to the sales fees collected by Veeqo.
13. Confidentiality and Personal Data
(a) Confidential Information means any information relating to us or the Service not known to the general public including, but not limited to, any (i) customer information, including information identifying or unique to specific customers; (ii) reports, insights, and other information about the Service; (iii) data derived from the Service or customer information; and (iv) technical or operational specifications relating to the Service.
(b) You agree that while you use the Service and 5 years after account termination: (i) all Confidential Information will remain our exclusive property; (ii) you will use Confidential Information only as is reasonably necessary to use the Service; (iii) you will not otherwise disclose Confidential Information to any other person except as required to comply with the law; (iv) you will take all reasonable measures to protect the Confidential Information against any use or disclosure that is not expressly permitted in these Terms; and (v) you will retain Confidential Information only for so long as it's necessary to use the Service or to fulfill your statutory obligations (e.g. tax obligations) and in all cases will delete such information upon account termination or as soon as no longer required for the fulfillment of statutory obligations.
(c) You may not use or retain personal data in any way inconsistent with applicable law. Any personal data you provide to us will be handled in accordance with our Privacy Notice.
14. Force Majeure
We will not be liable for any delay or failure to perform any of our obligations under these Terms by reasons, events, or other matters beyond our reasonable control.
15. Relationship of Parties
(a) Independent Contractors. You and Veeqo are independent contractors, and nothing in these Terms will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between us. Nothing expressed or mentioned in or implied from these Terms is intended or will be construed to give to any person other than you or Veeqo any legal or equitable right, remedy, or claim. You will not make any statement, whether on your site or otherwise, that would contradict anything in this Section without our prior written approval.
(b) Affiliate Relationships. You acknowledge that Veeqo is an affiliate of Amazon and that these Terms create obligations that may be enforced by Amazon and its affiliates.
16. Suggestions and Other Information
If you or any of your affiliates elect to provide or make available suggestions, comments, ideas, improvements, or other feedback or materials to us in connection with or related to the Veeqo Site or Service (including any related technology), we will be free to use, disclose, reproduce, modify, license, transfer and otherwise distribute, and exploit any of the foregoing information or materials in any manner.
17. Modification
We may make changes to the Veeqo Site, policies, and these Terms at any time with immediate effect. Your continued use of the Service after the effective date of any change to the Veeqo Site, policies, or these Terms will constitute your acceptance of that change. If any provision of these Terms is deemed invalid, void, or for any reason unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions.
18. Electronic Communications
(a) You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on the Veeqo Site or through the Service. You agree that all policies, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
(b) Unsolicited bulk emails or any other bulk communications ("Spam") can cause irreparable harm to the Service for which monetary damages may not provide adequate relief. Sending us Spam will be considered a material breach of these Terms and we may in our discretion, terminate the account of any user in accordance with Section 19.
19. Termination
(a) We may terminate your Veeqo account for any reason with 30 days' prior notice. You can terminate your Veeqo account with 30 days' notice by completing the cancellation form, which can be obtained by sending an email to helpme@support.veeqo.com. The cancellation process will not be complete until a cancellation form has been received and processed by us. Cancellation by any other means, including (but not limited to) telephone call, fax, text, or live chat is not sufficient. No refunds will be provided for any fees.
(b) We reserve the right to remove or edit content, cancel orders, or suspend, limit, or terminate your account immediately if we determine in our sole discretion that (i) you have materially breached these Terms; (ii) your account has been used for deceptive, fraudulent, or illegal activity; (iii) your actions or performance may result in returns, chargebacks, claims, or disputes; or (iv) your use of the Service has harmed or might harm other users, customers, or Veeqo's legitimate interests; or (v) you have engaged in abusive, threatening, harassing, or otherwise inappropriate conduct toward our employees, contractors, representatives, or other users, including as outlined in Section 10.
(c) Upon termination of your account, all related rights, licenses, and obligations under these Terms immediately terminate, except that (i) you will remain responsible for performing all of your obligations in connection with transactions entered into before account termination and for any liabilities that accrued before or as a result of account termination, and (ii) Sections 5 (License), 6 (Representations), 7 (Payment Terms), 13 (Confidentiality and Personal Data), 16 (Suggestions and Other Information), 17 (Modification), 19 (Termination), 20 (Disclaimer of Warranties), 22 (Indemnification), 23 (Limitation of Liability), and 24 (Miscellaneous) of these Terms survive.
20. Disclaimer of Warranties
(a) Our Service, including all content, software, functions, materials, and information made available on the Veeqo Site or made available to you are provided "AS-IS." We make no representations or warranties of any kind, express or implied. To the fullest extent permissible by law, we and our affiliates disclaim: (i) any implied warranties of merchantability, fitness for a particular purpose, or non-infringement; (ii) any implied warranties arising out of course of dealing or performance; and (iii) any obligation, liability, right, claim or remedy in tort, whether or not arising from our negligence.
(b) We do not warrant (i) that the functions contained on the Veeqo Site or Service will meet your requirements and be available, timely, secure, uninterrupted, or error free; (ii) that materials or content made available on the Veeqo Site are accurate; (iii) the Service, information, content, materials, products (including software), electronic communications sent from us, or other services included on or otherwise made available to you through the Service are free of viruses or other harmful components; or (iv) the Service will operate without system failures or other interruptions that may affect the receipt, processing, acceptance, completion, or settlement of any transactions.
21. Third-Party Services
When you use the Service, you may also be using the services of one or more third parties for specific development or integrations required by you. Your use of these third-party services may be subject to the separate policies, terms, and fees of these third parties. You should carefully review their privacy statements and other conditions of use.
22. Indemnification
(a) You will defend, indemnify, and hold harmless Veeqo, and our officers, directors, employees, and agents, against any third-party claim, loss, damage, settlement, cost, expense, or other liability (including, without limitation, attorneys' fees and costs) (each, a "Claim") arising from or related to (i) any actual or alleged infringement of any intellectual property rights; (ii) your taxes and duties or the collection, payment, or failure to collect or pay your taxes or duties, or the failure to meet tax registration obligations or duties; or (iii) actual or alleged breach of any representations you have made.
(b) Process. If any indemnified Claim might adversely affect us, we may, to the extent permitted by applicable law, voluntarily intervene in the proceedings at our expense. You may not enter any judgment or any settlement of an indemnified Claim without Veeqo's written consent, which may not be unreasonably withheld; except that you may settle any claim that is exclusively directed at and exclusively affects you.
23. Limitation of Liability
We will not be liable to you for any indirect, consequential, incidental, special, or exemplary damages (including damages for loss of profits, revenues, customers opportunities, goodwill, use, or data) even if we have been advised of the possibility of such damages in advance. Further, our aggregate liability arising out of or in connection with these Terms or the transactions contemplated will not exceed at any time the total amounts during the prior 3-month period paid by you to Veeqo in connection with the Service giving rise to the claim.
24. Miscellaneous
(a) Waiver. Failure by us to enforce any accrued rights under these Terms is not to be taken as a waiver of those rights unless we acknowledge the waiver in writing.
(b) Notice. You must send all notices and other communications relating to Veeqo to helpme@support.veeqo.com, or any successor or replacement of such email address we make available to you.
(c) Governing Law and Dispute Resolution. These Terms are governed by the laws of the State of Washington, United States together with the Federal Arbitration Act and other applicable federal law. Veeqo and you both consent that any dispute with Veeqo or its affiliates or claim relating in any way to these Terms or your use of the Service will be resolved by binding arbitration as described in this paragraph, rather than in court, except that (i) either party may elect to proceed in a small claims court if your claims qualify; and (ii) you or we may bring suit in the state or Federal court in King County, Washington, submitting to the jurisdiction of such courts and waiving our respective rights to any other jurisdiction, to enjoin infringement or other misuse of intellectual property rights. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award the same damages and relief as a court (including injunctive and declaratory relief), and must follow the terms of these Terms as a court would. Before you may begin an arbitration proceeding, you must send a letter notifying us of your intent to pursue arbitration and describing your claim to our registered agent. The arbitration will be conducted by the American Arbitration Association (AAA) under its commercial rules. The expedited procedures of the AAA's rules will apply only in cases seeking exclusively monetary relief under $50,000, and in such cases the hearing will be scheduled to take place within 90 days of the arbitrator's appointment. For all cases, the AAA commercial fee schedule governs the payment of all filing, administration and arbitrator fees. The underlying award in the arbitration may be appealed pursuant to the AAA's Optional Appellate Arbitration Rules. Veeqo and you each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration Veeqo and you each waive any right to a jury trial.
Veeqo Shipping Terms of Service
Veeqo is a multi-channel software application ("Service") provided by Veeqo Limited and its affiliates ("Veeqo", "us", "our" or "we") to you or the business you represent ("you" and "your"). "Amazon" means Amazon.com, Inc. and its affiliates and subsidiaries, including Veeqo. Your purchase and use of any carrier shipping, delivery, or related services are subject to these Veeqo Shipping Terms of Service ("Shipping Terms"), the Veeqo Terms of Service, the policies we make available in connection with your Veeqo account, and any applicable carrier terms in connection with the Service for that respective carrier.
1. Your Purchase
You are purchasing delivery and any related services you request (such as liability coverage) from carriers and not from Veeqo or its affiliates. We are not responsible for and will not have any liability regarding services you purchase from carriers.
2. Your Payment. You authorize us to charge your Veeqo account for any fees associated with the carrier services you purchase, including by offsetting these fees from any “Sales Proceeds” owed to you by us under the Amazon Services Business Solutions Agreement (“BSA”), for any seller that has agreed to the BSA, or by other collection methods for unpaid amounts as described in the Veeqo Terms of Service.
3. Carrier Fees
(a) By purchasing delivery or related services from carriers through your Veeqo account, you agree to pay the fees associated with those services. We reserve the right to adjust any fees after they are initially posted to reflect adjustments by the applicable carrier service. These amounts may be refundable or nonrefundable in the manner we determine, and failure to comply with these Shipping Terms may result in their forfeiture.
(b) When applicable, you authorize Veeqo to act as your agent for purposes of (i) processing payments, refunds and adjustments for carrier transactions in connection with the Service; (ii) charging Your Credit Card; (iii) offsetting any Sales Proceeds owed to you by us under the BSA; (iv) withholding any Sales Proceeds owed to you by us under the BSA until you have paid your fees in full ; and (v) paying us and our affiliates, as well as carriers on behalf of us and our affiliates, for amounts you owe in accordance with these Shipping Terms or other agreements in connection with the Service.
4. Compliance with Laws
You will comply with all applicable policies, laws, and regulations with respect to delivery and related to any carrier services you purchase.
5. Carrier Service Terms Apply
You are responsible for reviewing and complying with the policies, terms, conditions, and other agreements between you and any applicable carrier service.
