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Introducing Veeqo Returns: Bringing Enterprise-Level Returns to Retailers of All Sizes

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You need to make returns work to be a success in today’s ecommerce world.

And it’s not just about having a nice looking policy.

Consumers want to:

  • Try out different sizes and variations of your products.
  • Have control of their own return labels.
  • Send back what they don’t like.
  • Return via a range of different couriers and drop-off locations.

And if you don’t embrace this, your competitors eventually will.

The problem?

Staying on top of a complex returns procedure like this can sometimes feel impossible. Especially when you’re selling on a range of online and offline channels.

Enter… Veeqo Returns.

Our brand new feature to manage your entire omnichannel returns process in one place. Making it simple to give your customers a seamless returns experience that keeps them coming back time and again.

Here’s a run down of exactly what Veeqo Returns can do for you.

What does Veeqo Returns do?

Veeqo Returns lets you connect up your customer service, warehouse and finance teams to a single portal that everyone can use.

Meaning your team can create returns, record the reason, easily update stock and issue refunds – all from one platform. And without a spreadsheet or never-ending email thread in sight.

So when a new support ticket comes in, your customer service team can quickly find the order and easily create a new return request:

Returns CS Team

Returns are completely flexible. So if a customer only wants to return part of the order, they don’t need to send all the items back.

Your CS team will also be able to record a reason as to why the return was initiated.

When goods arrive at the warehouse, your team there can simply receive the item against the relevant return request. They can even add notes about an item’s condition:

Returns Warehouse Team

The products can then be quickly added back into sellable stock if the condition is good enough. Or simply discarded and written off completely.

As soon as this happens, the return automatically updates ready for either a refund or replacement.

Your finance team can then filter all returns to only show those ‘Ready for Refund’. And even mark the ones that have been processed and paid:

Returns Finance Team

The relevant sales channel then gets automatically updated with all the refund and return details.

All helping you provide the high quality returns experience your customers crave.

How to get started with Veeqo Returns

Veeqo Returns is now ready and waiting inside your Veeqo account.

All you have to do is log in and open any order. You’ll then be able to start a return request right there and then:

Make sure to check out this detailed help guide for further instructions on how to get the most out of Veeqo Returns.

Not a Veeqo Retailer yet? Book a demo today to see how Veeqo can help manage your inventory, shipping and returns so you grow quickly while guaranteeing customers the experience they deserve.

As always, we’d love to hear your feedback on this latest feature. Just email marc@veeqo.com if you have any thoughts or questions.

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Written by Marc Girdlestone

Product Manager at Veeqo. Obsessed with gadgets, gizmos and thingymajigs. I mostly write about new updates to the Veeqo software.

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