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Written by Mike Glover • 20th February 2019
Some retail brands are already well ahead with their omnichannel strategy. And it’s paying off big time for many of them. With the strongest omnichannel retailers retaining an average of 89% of customers, compared with 33% for those with weak omnichannel strategies. But what does omnichannel actually look like in practice? Spoiler: there’s no ‘one […]
Written by Dakota Murphey • 19th February 2019
If you have a site that doesn’t convert, then you have a business that won’t succeed. A website that’s stunningly designed and beautiful is all well and good. But conversions and sales are the lifeblood of any ecommerce business. So it’s imperative that every site does the fundamental aspects well. Aspects that can make a […]
Written by Cara Wood • 12th February 2019
Cart abandonment is one of the biggest ecommerce problems. With stats all over the web indicating that about two-thirds of carts never end in a sale. But the fact is: Abandoned carts will happen to your store. So the real question is: how do you recover as many as possible? There are a myriad of […]
Written by Mike Glover • 11th February 2019
Omnichannel can truly make your retail business stand out from the crowd. The seamless, integrated experience it brings is something highly craved by today’s modern consumer. And it makes a world of difference when up against Amazon, Walmart and all your other competitors. But omnichannel also brings a lot of moving parts with it. Multiple […]
Written by Mike Glover • 6th February 2019
Each step someone takes in your buying process increases the risk of them abandoning their purchase. Every click. Every page load. Every mouse scroll. They all provide opportunities for shoppers to simply bail on us. But social commerce is providing a solution. Making it even easier for customers to interact with your brand and make […]
Written by Sam Zaman • 24th January 2019
Mobile commerce is more than a trend. It’s here to stay – and deserves a big chunk of your attention. Banking ecommerce success on a standard desktop store is no longer enough. Especially when you see stats like: 52% of global web traffic now comes from mobile devices. 58.9% of all digital sales stem from […]
Written by Mike Glover • 23rd January 2019
A solid returns strategy is more important than ever to ecommerce brands. Get it right and you’ll have customers for life. Yet the slightest slip up will instantly push potential customers straight to your competitors. Yes, returns can be expensive. In fact: Statista estimates that return deliveries will cost $550 billion in the US alone by […]
Written by Anwen Williams • 17th January 2019
The modern consumer demands convenience and a more unified experience – meaning a standard multichannel strategy simply isn’t enough anymore. People want to: Browse your catalogue in multiple places. Buy from any channel they like. Deliver or collect from wherever’s most convenient. Return anything they don’t want with minimal hassle. In short: they want omnichannel […]
Written by Mike Glover • 10th January 2019
Omnichannel is the biggest weapon high growth retail brands have against Amazon, Walmart and other major players. No longer is it just a buzzword. Real companies are making real progress by implementing an omnichannel strategy – an experience consumers have been crying out for. In fact, a Harvard Business Review survey of 46,000 shoppers found […]
Written by Anwen Williams • 4th January 2019
One thing all successful business leaders have in common: They never stop learning. And reading is a key part of being in that club. So we put together a list of the 12 must-read ecommerce books for 2019. These cover a wide range of topics relevant to retail business owners. Everything from personal inspiration, to general […]