order management

What is Order Management?

Order management is all about keeping track of and organizing sales orders coming into a business, usually from a variety of different online and offline channels. In ecommerce, it will usually include the processes needed to deliver an order to the end customer and handle any resulting returns.

A typical order management process would involve:

  • Capturing order data
  • Processing payment
  • Receiving order details in warehouse
  • Entering order into a picking queue
  • Actually picking items from shelves
  • Packing items together
  • Shipping out to the customer
  • Handling any returns

It’s possible to handle all this manually through a series of spreadsheets. But most retailers would utilize some form of order management system (OMS).